Last updated: January 2025 | This policy complies with UK GDPR and Data Protection Act 2018
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Data Controller Information
Rehab London Clinic Ltd is the data controller for your personal information. We are committed to
protecting your privacy and handling your data in accordance with UK GDPR.
- Company: Rehab London Clinic Ltd
- Registration: Company No. 16444717
- Address: Ospringe House, Wootton Street, London SE1 8TP
- Contact: info@rehablondonclinic.com
- Phone: 0203 1090 906
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Information We Collect
We collect personal information necessary to provide healthcare services and manage your
appointments.
- Personal details: Name, address, date of birth, contact information
- Health information: Medical history, symptoms, treatment records
- Insurance details: Provider information and authorization codes
- Emergency contacts: Next of kin and GP details
- Website data: Booking information, cookies, and analytics
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Legal Basis for Processing
We process your data under the following legal bases:
- Vital interests: To protect your health and safety
- Contract performance: To provide healthcare services you've booked
- Legal obligation: Professional regulations and health requirements
- Legitimate interests: Appointment management and service improvement
- Consent: Marketing communications (where explicitly given)
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How We Use Your Information
Your personal information is used solely for healthcare purposes and clinic administration.
- Treatment delivery: Providing physiotherapy and healthcare services
- Appointment management: Booking, scheduling, and reminders
- Insurance processing: Claims and authorization with your provider
- Health records: Maintaining accurate treatment documentation
- Communication: Treatment updates and appointment information
- Service improvement: Analyzing trends to enhance patient care
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Information Sharing
We may share your information only when necessary for your care or as legally required.
- Healthcare professionals: Your GP, consultants, or other treating
clinicians
- Insurance providers: For claims processing and authorization
- Regulatory bodies: HCPC, CQC, or other professional organizations
- Legal requirements: Court orders or statutory obligations
- Emergency situations: To protect your health and safety
- We never sell your personal information to third parties
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Data Security
We implement robust security measures to protect your personal and health information.
- Encryption: All data transmitted and stored securely
- Access controls: Staff access limited to necessary information only
- Secure systems: Regular security updates and monitoring
- Staff training: Regular data protection and confidentiality training
- Physical security: Locked filing cabinets and restricted access areas
- Backup procedures: Secure data backup and recovery systems
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Data Retention
We retain your information for as long as necessary for healthcare purposes and legal
requirements.
- Adult health records: 8 years after last treatment
- Children's records: Until age 25 or 8 years after last treatment
- Appointment data: 7 years for financial and audit purposes
- Insurance records: 6 years after claim closure
- Marketing consent: Until withdrawn or 2 years of inactivity
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Your Rights
Under UK GDPR, you have several rights regarding your personal information.
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion (subject to legal and medical requirements)
- Restrict processing: Limit how we use your data in certain circumstances
- Data portability: Obtain your data in a structured format
- Object: Opt out of marketing communications
- Complain: Contact the Information Commissioner's Office (ICO)
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Cookies & Website Data
Our website uses cookies to improve your experience and provide essential functionality.
- Essential cookies: Required for booking system and website operation
- Analytics cookies: Google Analytics to understand website usage
- Performance cookies: Help us improve website speed and functionality
- Booking cookies: Remember your preferences during appointment booking
- You can manage cookie preferences in your browser settings